TERMS & CONDITIONS
The following Terms and Conditions of Service apply to all products and services provided by Saracrea. All work is carried out by Saracrea on the understanding that the client has agreed to Saracrea’s terms and conditions. Copyright is retained by Saracrea on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled. If a choice of design is presented, only one solution is deemed to be given by Saracrea as fulfilling the contract. All other designs remain the property of Saracrea, unless agreed in writing that this arrangement has been changed.
At the time of proposal, Saracrea will provide the customer with a written estimate or quotation. The Terms and Conditions can be read on Saracrea’s website. The client may send an official order in reply to the estimate or quotation which binds the client to accept Saracrea’s terms and conditions. Once a project is approved to commence, it means that the client accepted all terms and conditions.
Charges for design services to be provided by Saracrea, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, work on the project will commence and the client will then be invoiced for all work completed. Final pdf or jpg files will be sent to customer after payment has been received.
Artwork approval, errors and omissions
Saracrea will take all reasonable care to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. However, it is considered the responsibility of the Client to check all artwork carefully before final sign off and publishing. As a result, Saracrea is not liable for loss, expense or damage caused by any act or omission.
The customer will be provided with an Approval Form and/or Review of the work provided with an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to submit the Approval Form to Saracrea. Payments may be made by cash, bank transfer or Paypal. Publication and/or release of work done by Saracrea on behalf of the client, may not take place before cleared funds have been received.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice. Saracrea shall be considered entitled to remove Saracrea and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, business cards, flyers, pamphlets, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries. Removal of such materials does not relieve the customer of it’s obligation to pay the due amount. Customers whose accounts become default agree to pay Saracrea reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images and other data to Saracrea for inclusion in the customer’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by Saracrea on behalf of the customer, will remain the property of Saracrea and/or it’s suppliers. The customer may request in writing from Saracrea, the necessary permission to use materials (for which Saracrea holds the copyright) in forms other than for which it was originally supplied, and Saracrea may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used. By supplying images, text, or any other data to Saracrea, the customer grants Saracrea permission to use this material freely in the pursuit of the design. Should Saracrea, or the customer supply an image, text, audio clip or any other file for use in a business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Saracrea to remove and/or replace the file on the site. The customer agrees to fully indemnify and hold Saracrea free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The customer also agrees that Saracrea holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by Saracrea, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Saracrea and any of it’s relevant sub-contractors. All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Saracrea will not be held responsible for any and all damages resulting from such claims. Saracrea is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Saracrea responsible for any such loss or damage. Any claim against Saracrea shall be limited to the relevant fee(s) paid by the customer.
The client agrees to Saracrea’s definition of acceptable means of supplying data to the company. Text is to be supplied to Saracrea in electronic format as standard text (.txt), MS Word (.doc) via e-mail. Images which are supplied in an electronic format, are to be provided in a format as prescribed by Saracrea via e-mail. Images must be of a quality suitable for use without any subsequent image processing, and Saracrea will not be held responsible for any image quality which the client later deems to be unacceptable. Saracrea cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
Design Project Duration
Any indication given by Saracrea of a design project’s duration is to be considered by the customer to be an estimation. Saracrea cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Saracrea for the initial payment or by date confirmed in writing by Saracrea.
Design Project Completion
Saracrea considers the design project complete upon receipt of the customer’s Review and signed Approval form. Other services such as printing, display panel production, filmwork, website uploading, publishing etc., either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.
The customer agrees to allow Saracrea to place a small credit on printed material exhibition displays, advertisements and/or a link to Saracrea’ own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The customer also agrees to allow Saracrea to place websites and other designs, along with a link to the client’s site on Saracrea’ own website for demonstration purposes and to use any designs in its own publicity.
Rights of Refusal
Saracrea will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Saracrea also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Saracrea does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Saracrea to remove the contravention without hindrance, or penalty. Saracrea is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Saracrea will need formal notification in writing to the company’s email or postal adress. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days.
Saracrea makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Saracrea will not be held responsible for any and all damages resulting from products and/or services it supplies. Saracrea is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Saracrea responsible for any such loss or damage. Any claim against Saracrea shall be limited to the relevant fee(s) paid by the customer. Saracrea reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Saracrea will not knowingly perform any actions to contravene these and the client also agrees to be so bound. Saracrea and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Saracrea recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Saracrea reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Saracrea and validated by the customer on the estimate or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the customer and Saracrea.